We have a short announcement: we have changed the way that reward points are applied during returns*.

Previously, a return transaction does not have any effect on the customer’s existing reward points. Now, a return transaction will also return the points that are equivalent to the final return amount.

Let’s elaborate:

If I have a grocery store that gives customers 1 reward point for every $10 purchase…

Before the update After the update
1. Customer Johnny has 100 points. 1. Customer Johnny has 100 points.
2. Johnny buys an item worth $40, so he earns 4 points. Now he has 104 points. 2. Johnny buys an item worth $40, so he earns 4 points. Now he has 104 points.
3. Johnny decides to return the item. Cashier enters the item as return, making a return invoice of -$40. 3. Johnny decides to return then item. Cashier enters the item as return, making a return invoice of -$40.
4. Johnny’s points total remain at 104. 4. The return transaction also returns the points Johnny previously earned, so Johnny goes back to 100 points.

Comments? Suggestions? Please do not hesitate to talk to us via our chat support channel.

*Returns are done by adding a negative quantity in Store.

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