We have a short announcement: we have changed the way that reward points are applied during returns*.
Previously, a return transaction does not have any effect on the customer’s existing reward points. Now, a return transaction will also return the points that are equivalent to the final return amount.
If I have a grocery store that gives customers 1 reward point for every $10 purchase…
|Before the update||After the update|
|1. Customer Johnny has 100 points.||1. Customer Johnny has 100 points.|
|2. Johnny buys an item worth $40, so he earns 4 points. Now he has 104 points.||2. Johnny buys an item worth $40, so he earns 4 points. Now he has 104 points.|
|3. Johnny decides to return the item. Cashier enters the item as return, making a return invoice of -$40.||3. Johnny decides to return then item. Cashier enters the item as return, making a return invoice of -$40.|
|4. Johnny’s points total remain at 104.||4. The return transaction also returns the points Johnny previously earned, so Johnny goes back to 100 points.|
Comments? Suggestions? Please do not hesitate to talk to us via our chat support channel.
*Returns are done by adding a negative quantity in Store.
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